IT Operations SpecialistJob summary: Provide technical support for internal and external users. Works directly with end users, other IT staff members, and third parties to resolve both technical and functional issues.
Essential duties and responsibilities: Hands-on responsibility for all network servers, storage systems, and firewalls. Provides top-tier technical support services for PC’s, servers, and software. Available to respond to incidents and outages 24x7x365. Manages incoming Helpdesk calls, prioritizes, and assigns responsibility to other support agents as necessary. Mentors PC Support/Helpdesk personnel. Actively participates in system planning, design, and budget processes. Manages DR and backup processes. Responsible for activities related to Sarbanes-Oxley controls environment. Participates in an on-call rotation in addition to being available as needed off shift and on weekends and holidays. Travels to other Keystone facilities occasionally to deploy and support their systems.
Supervisory responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or experience: Bachelor’s degree (B.A.) from a four-year college or university in a technical field and a minimum of two years’ professional experience as a technician or administrator installing, managing, maintaining VMware ESX, vCenter, and Horizon View. Two or more years professional experience installing, managing, and maintaining MS SQL Server; professional experience installing and supporting Lotus Notes or Microsoft Exchange; and working with IPSec and SSL VPN technologies. Two or more years’ experience installing, configuring, maintaining, and supporting Palo Alto firewalls, and two or more years’ experience with Veaam Backup and Replication.
To apply: Submit your cover letter and resume to Jessica Reyling at firstname.lastname@example.org or fax your information to 309-697-7455.